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Broker versus Direct Writer

Leibel Insurance Group

Toll Free: (855) 906-6351
Edmonton Local: (780) 484-8880
Calgary Local: (403) 910-1848
Fax: (780) 484-7879
Email: [email protected]

Contact Us Today

 

Mary Jarvina
Mary Jarvina
18:49 22 Aug 18
Krista Wilson is super duper awesome! She got everything done in a timely manner and I am so impressed with her customer service. I've dealt with the run around with other insurance brokers and she was straight to the point. Thanks Krista 😀
Gillyn Parker
Gillyn Parker
22:00 30 Aug 18
I had issues with my previous insurance provider so I went looking for a new one. Found Sarah Milenbach from Leibel Insurance Group Edmonton was amazing! She is kind, thorough, and incredibly helpful! I am very impressed and happy with the service and my new policy. I highly recommend!!
Danny Greenbank
Danny Greenbank
19:25 17 Aug 18
Jessica was amazing to deal with! From getting quotes to answering questions to finalizing paperwork she was prompt and attentive. I put a high value on professional and quality service and I believe as long as she is in the business I will be dealing with her. Thank you so much for everything!
Kristina Free
Kristina Free
22:55 30 Aug 18
Tracey Leblanc gives excellent service. No matter what my questions are or the time of day I email/contact her, she is always prompt with her reply. Extremely prompt customer service! Best Insurance I have ever delt with! Thanks Tracey !! Highly Recommended !!
Ryan Maas
Ryan Maas
16:48 17 Sep 18
Amazing group! They always look after my needs and are informative and prompt. Keep up the great work! Thanks!
Allie Morris
Allie Morris
17:13 13 Oct 18
I was at my wits end with my previous insurance broker as I got 3 business day notice before my policy (which is suppose to automatically renew) was no longer offered with my current insurance broker. So my rates have tripled and they just wanted me to settle with my new policy and didn't help me get a lower rate with another insurance company. Krista Wilson with Leibel was a breath of fresh air she was super helpful, quick and found me the best rate that almost matched my current rate and she even assisted me letting me know the paperwork I needed to find to get an even lower rate. You can tell she really loves and enjoys her job and helping people out.
Zeeshan Jamil
Zeeshan Jamil
16:53 30 Oct 18
I recently purchased my commercial van Insurance through Leibel Insurance Group. I was helped by Monique Bradley. I usually don't write much reviews, But her service inspired me to go and write a comment as people like her needs to be appreciated because I believe she stands out in her skills. She was very knowledgeable, she listened to me very carefully and understood very clearly what I wasnt in my policy and then tailored it with perfection. Therefore I highly recommend Leibel Insurance group and especially to ask for Monique Bradley... Cheers!!!!!
VK Marquez
VK Marquez
16:58 23 Oct 18
Dealing with Krista was fantastic!! I called in on behalf of my mother in law with hopes of getting her insured. Krista was attentive and on top of it all. She was thorough, kind and courteous from beginning to end. She replys quickly to your questions via email or phone. She was busy at a convention, left so that she could help us with finalizing our policy. Thank you Krista for all of your. Come January, I will be contacting Krista directly to obtain a policy of my own.
Allan George
Allan George
16:47 30 Oct 18
Monique at LIG has been more than helpful and polite on every occasion/interaction. I've never had such exceptional service. She is extremely organized, punctual, and personable. I would recommend Monique to anyone looking for insurance help in a heartbeat.
Rae Shungur
Rae Shungur
19:02 22 Oct 18
Travis and his team were amazing! Understanding my insurance needs didn't have me in tears...for the FIRST TIME EVER! They were timely, caring and I felt like I was their number 1 priority. Thanks again!!!
See All Reviews

Why Choose an Insurance Broker

When it comes to choosing the correct home insurance, car insurance, or insurance for your business, there are numerous things to consider. In most cases, insurance comes as a necessity, coverages such as home or car insurance are required at the time of purchase in order for possession to take place. Choosing who to purchase insurance from can be just as tricky. When it comes to the option between a direct writer or an insurance broker, take into account these benefits of working with an insurance brokerage:

  • Cost: As a main factor of purchasing practically anything, cost provides the consumer with the ability to shop around in hopes of finding the best deal. When a customer contacts a direct writer, they are limited to the offerings of that specific company. When a customer contacts an insurance brokerage they are provided with a wide range of products, and will be presented with different price points. To sum this up, the broker does the shopping for their customers so they don’t have too.
  • Coverage: Similar to cost, finding the correct coverage can be tricky when it comes to the customer doing the leg work themselves. Calling a direct writer for a policy can limit coverage options. Most importantly it could cause confusion and the customer may purchase the only coverage available not knowing if it actually provides the full coverage they require. An insurance broker who works with many insurers can source not only the best price for their client, but will also ensure that the best coverages are met, and that the coverages applicable are fully explained prior to the client taking the policy. This is the difference between up-selling and educating.
  • Service: When shopping for insurance, a consumer is looking to their friends, colleagues and people they trust to provide them with recommendations of which insurance company they should work with. Research is also done in the form of checking places such as Facebook, Google, and Yelp for business reviews and ratings. Keep in mind that insurance is an ongoing commitment; if a consumer purchases insurance today from a direct writer, there is a good chance that tomorrow if he gets in an accident he would not be speaking with the same person. Brokers are different, with a huge commitment and focus on building strong customer relationships, a broker will help choose the correct insurance, maintain a relationship throughout the ownership of it, and will be there to assist with questions along the way. A good  way a brokerage can make a difference is their commitment and availability. For example Leibel Insurance Group brokers each have their own direct phone number. Working with a broker that can be contacted anytime is just one example of a positive customer relationship.
  • Simplicity: Unlike a direct writer, a broker is working for the client, not the insurance company. With their clients’ best interest at heart, a broker is trained to provide ease of mind and understanding, not just to make the sale.

Working with a broker can help create an understanding of which coverages are needed, they shop around for the best coverages and rates available and provide their clients with these options. Their focus is their clients, to protect them and to build valued relationships with them, this means customer service is their primary job, they are not sales people. A broker is knowledgeable and helps educate their clients. Working with a broker can be easy and informative without the hassle.

Looking to work with an Insurance Brokerage?

Contact the Leibel Insurance Team at 780-484-8880 today!

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