Leibel Insurance Group
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04:02 13 Oct 19
Very unprofessional broker.. will tell you anything to get your business.. these people will not help you if have a claim.. they work for insurance companies.. not you. Blah ah blah response from the owner.. collision coverage is only if I'm at fault and want my vehicle repaired.. so don't give me lip service.. I'm not talking to anyone from the broker office 1. No clue to details of claim 2. I'm not listening to blah blah blah I'm not at fault.. even the adjuster wrote me that in a letter along with we're not helping you.. even though the adjuster told me she would write a letter to the other insurance company demanding the other driver insurance pays for repairs to my vehicle.. what I don't appreciate is being lied to. Oh can we sell you house insurance? Life insurance?.. how does no sound
17:53 02 Oct 19
Sara Boutin was awesome to deal with! She was extremely professional and helpful. She was able to save me a ton in savings and help get me the best rate! Very happy with my decision to switch insurance companies.
14:32 21 Sep 19
I’ve been helped by Tracey Leblanc. Amazing service! She is professional, quick to reply to my inquiries, knows what she is talking about. People should definitely ask for Tracey when they contact Leibel Insurance. They will not be disappointed!
18:32 18 Sep 19
Melissa C helped me create a new policy and was so helpful and was really responsive in replying to any questions I had. She went above and beyond to follow-up with me to make sure things got completed appropriately, which I really appreciated as I have a busy job and often personal tasks can fall by the wayside. She was professional, patient, and very helpful. I am currently pleased with the customer service I have received! Thank you so much Melissa!
15:14 18 Sep 19
Dealt with Tarah D. to sort out the details of a move to ON from AB. She jumped through hoops to get me a great rate for auto and tenants. Highly recommended! Everyone broker I've dealt with at Leibel has been friendly and professional, will be my broker until I don't require insurance :)
20:40 05 Sep 19
Fast! From the first email (requesting a new pink card w/ name change) to receiving the updated card via email (original to follow); less than 10 minutes. Thanks, Kristen - amazing service. Donna
15:54 29 Aug 19
Amazing service! This was my first time getting car insurance and Tarah made it super easy. She made sure I was getting the best rate I could possibly get is always super easy to get ahold and patient with all my questions!
00:53 22 Aug 19
Andrea was very helpful and was able to give me immediate quotes on both my vehicle and tenants insurance. I had used Leibel in the past for a recreational vehicle and always been pleased with their service, so I am very happy to move all my insurances needs over to them. Thank you!
15:39 14 Aug 19
Where Do I Begin.. I am a first time car owner and this whole process initially scared me because I've seen basically everything that could go wrong from other peoples experiences so when it came time for me to search for the best insurance rate that was going to protect my investment I saw that Liebel was my employer's preferred company. Kristen has been nothing short of amazing; between how quick she responded(for someone like me I can't express how much it settled my nerves knowing I was going to get a reply as quick as Kristen did, every-single-time), the insurance rate I got was more than fair and I was so pleasantly surprised this was something I could not only afford as well as manage long term. Kristen is the best at what she does, I cant express how happy I am that she was the one that replied to me as it has made the whole purchase and insurance process of buying a new vehicle effortless and not even remotely stressful. I will be a very happy long term customer because of the experience that Kristen provided me with.
13:08 05 Aug 19
READ THE REVIEWS - yes the are great at getting back to you and saving you money BUT beware. When going with a 'best rate' , 'quick to set up account' there's a catch. *They will not insure you*. They do everything in their power NOT to pay out and cover your losses. All they have to say is 'they miss understood, sorry.' My suggestion is find a good smaller broker that understands you and what your looking to cover. Not the company with cheapest premiums that just want your yearly payment and then leaves you hanging when asked to cover a loss.
21:26 31 Jul 19
Great customer service starts with being able to contact your agent when you need them! Thanks, Sandi, for responding quickly and doing the best job for me when renewing my policies! Super appreciated!
01:43 30 Jul 19
I've always struggled with getting decent rates and service when it comes to getting my car insurance. However, this time it was different. I was helped by a lady named Jessica, it was all done through email, which for me was very convenient, and she was very professional. I had a great experience with this company, definitely will be using them again, and recommending it to friends and family!
13:18 15 Jul 19
After struggling with our past broker we made the switch to Leibel Insurance. Sara B was so amazing to deal with. She was quick to respond, made sure I understood all my options and has us all set up! Thanks Sara
19:08 05 Jul 19
I am just finishing a quote with one of the agents Tracey, and whether or not I decide to go with what is offered I felt compelled to offer a review as I had such a difficulty time finding insurance. I will own my part, I am not the best candidate but Tracey made sure that I never once felt like I was difficult to find insurance for. I felt respected and she was patient and consistent in her work. She is by far one of the best insurance people I have ever worked with. Thank you Tracey!
17:15 05 Jul 19
Sara is the best insurance broker I have ever worked with. She is easy to contact, knowledgeable in ensuring you get exactly the coverage you need for the best possible rate, and always pleasant to deal with. After struggling on many occasions to reach my previous insurance broker, Sara went above and beyond so that I didn't have to worry about contacting him to cancel, or even pay the cancelation fee. If you need insurance, you need Sara.
16:23 25 Jun 19
I am starting my third year with Leibel Insurance Group and their staff have always been friendly and helpful. Once when I was renting a car out of the area I forgot my insurance information at home. I called the office and they emailed me a copy of my insurance information. This is great customer service. Update June 2019, still satisfied with the quality of service provided by this team.
23:05 21 Jun 19
Very great customer support service! I registered on auto insurance, coming from another insurance company. And they were able to give me a policy number right away today! The customer support was very friendly and professional too. I recomment this insurance to everyone! 🙂
16:20 13 Jun 19
After being frustrated dealing with a different provider, I won't name, it was nothing but a pleasure to work with this group. I had called to set up insurance for my new motorcycle. It was late in the day ~7pm and Krista Wilson was nearly done for the day. Regardless she was able to get me set up and a profile done in just under and hour and at a great rate as well. As stated, it was a pleasure to work with Krista and I would 100% recommend this group to friends.
19:35 10 Jun 19
This is my first time using Leibel Insurance Group and I was more than impressed! Tarah was amazing! She saved me hundreds of dollars on my insurance, answered all my questions and really helped me make the right choice. I would, and have, recommend Leibel to everyone I know. Amazing job and thank you so very much!!!
18:29 07 Jun 19
Tracey was awesome! She patiently answered all my questions and was happy to assist me. Despite my less than ideal circumstances she never once made me feel as if I wasn’t a valued customer. Thank you for everything Tracey, VERY much appreciated!!
19:14 24 May 19
I am very happy with the expertise, knowledge, friendliness, understanding and most of service provided to me by Sandi Pires this week. I had been having difficulty acquiring insurance for some art that I own. My insurance provider was very unhelpful and almost uncooperative in responding to my insurance needs. So I contacted Leibel and Sandi was assigned to me. The whole experience has been excellent. Options were given to me, information was given to me, and eventually good products were given to me. I also, for once, understand my actual coverage. In the end, I moved all my insurance to Sandi's care. I am confident that she will represent me very well. I'm glad to have "met" Sandi and glad her expertise available to me at all times.
17:34 13 May 19
I have been so happy with my experience working with Tracey. She was fast, responsive and even worked through the weekend to ensure my insurance was in place on time. Great rates and great customer service! Thank you!
19:33 06 May 19
Tarah Doughty helped me to combine my car and new house (moving to a new house in 2 weeks). There were many variables to consider and carriers with differing options. Tarah helped me to navigate the many decisions, she had endless patience and was always cheerful. I would recommend her to anyone who values customer service. Thank you Tarah!
15:15 06 May 19
Sara Boutin was great to deal with. Very helpful and personable. I've been dealing with Leibel for many years, have had good experiences overall and will continue to use their services.
16:59 25 Apr 19
Jessica G has to be the best insurance broker I have ever dealt with. She saved me a ton of money without compromising my coverage on my house and car. She was also super informative throughout the whole process. So easy to communicate with, quick response time, and incredible customer service all around. I will be recommending her to all my friends and family. Thanks again Jess !
19:48 18 Apr 19
Fantastic service. I'm not even a customer and Kristen still gave me undivided attention, advice and replied immediately. Will definitely join this group when my policy is up for renewal. Thanks Kristen!
21:33 15 Apr 19
Susan is nothing short of a superhero, we had a problem with another insurance company taking there sweet time and needed paperwork done that day. I gave Susan from Libel a call and within less than hour, we had signed the paperwork and we had a copy of our new insurance file. This lady is a goddess amongst insects in terms of insurance agents and brokers. We have since transferred all our business over to Libel because of the speediness and quality of the service. Strongly recommend!
23:29 12 Apr 19
Krista, our agent, was friendly and incredibly responsive. She made the whole process smooth and quick and we are very happy with the service. We've worked again with Krista for trailer and car insurance and again she gave outstanding service. We highly recommend working with her.
00:33 26 Feb 19
I had Krista as my agent for auto insurance. Guys, what should i say? She is lightning fast and provided me the best service so far. She also sent me all the quotes from various providers, simply the best agent and company among all the ones i have talked to. If you are like me who doesn't wanna wait on the phone and thrown millions of questions at you then look no further, call Krista right away. Thank you so much Krista, its good to know that somewhere in Edmonton there is a company and an agent like you who provides service like this.
16:53 30 Oct 18
I recently purchased my commercial van Insurance through Leibel Insurance Group. I was helped by Monique Bradley. I usually don't write much reviews, But her service inspired me to go and write a comment as people like her needs to be appreciated because I believe she stands out in her skills. She was very knowledgeable, she listened to me very carefully and understood very clearly what I wasnt in my policy and then tailored it with perfection. Therefore I highly recommend Leibel Insurance group and especially to ask for Monique Bradley... Cheers!!!!!
16:47 30 Oct 18
Monique at LIG has been more than helpful and polite on every occasion/interaction. I've never had such exceptional service. She is extremely organized, punctual, and personable. I would recommend Monique to anyone looking for insurance help in a heartbeat.
16:58 23 Oct 18
Dealing with Krista was fantastic!! I called in on behalf of my mother in law with hopes of getting her insured. Krista was attentive and on top of it all. She was thorough, kind and courteous from beginning to end. She replys quickly to your questions via email or phone. She was busy at a convention, left so that she could help us with finalizing our policy. Thank you Krista for all of your. Come January, I will be contacting Krista directly to obtain a policy of my own.
19:02 22 Oct 18
Travis and his team were amazing! Understanding my insurance needs didn't have me in tears...for the FIRST TIME EVER! They were timely, caring and I felt like I was their number 1 priority. Thanks again!!!
17:13 13 Oct 18
I was at my wits end with my previous insurance broker as I got 3 business day notice before my policy (which is suppose to automatically renew) was no longer offered with my current insurance broker. So my rates have tripled and they just wanted me to settle with my new policy and didn't help me get a lower rate with another insurance company. Krista Wilson with Leibel was a breath of fresh air she was super helpful, quick and found me the best rate that almost matched my current rate and she even assisted me letting me know the paperwork I needed to find to get an even lower rate. You can tell she really loves and enjoys her job and helping people out.
16:48 17 Sep 18
Amazing group! They always look after my needs and are informative and prompt. Keep up the great work! Thanks!
22:55 30 Aug 18
Tracey Leblanc gives excellent service. No matter what my questions are or the time of day I email/contact her, she is always prompt with her reply. Extremely prompt customer service! Best Insurance I have ever delt with! Thanks Tracey !! Highly Recommended !!
22:00 30 Aug 18
I had issues with my previous insurance provider so I went looking for a new one. Found Sarah Milenbach from Leibel Insurance Group Edmonton was amazing! She is kind, thorough, and incredibly helpful! I am very impressed and happy with the service and my new policy. I highly recommend!!
18:49 22 Aug 18
Krista Wilson is super duper awesome! She got everything done in a timely manner and I am so impressed with her customer service. I've dealt with the run around with other insurance brokers and she was straight to the point. Thanks Krista :D
19:25 17 Aug 18
Jessica was amazing to deal with! From getting quotes to answering questions to finalizing paperwork she was prompt and attentive. I put a high value on professional and quality service and I believe as long as she is in the business I will be dealing with her. Thank you so much for everything!