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What To Do After A Break In

Leibel Insurance Group

Toll Free: (855) 906-6351
Edmonton Local: (780) 484-8880
Calgary Local: (403) 910-1848
Fax: (780) 484-7879
Email: [email protected]

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Derek Chewka
Derek Chewka
19:08 05 Jul 19
I am just finishing a quote with one of the agents Tracey, and whether or not I decide to go with what is offered I felt compelled to offer a review as I had such a difficulty time finding insurance. I will own my part, I am not the best candidate but Tracey made sure that I never once felt like I was difficult to find insurance for. I felt respected and she was patient and consistent in her work. She is by far one of the best insurance people I have ever worked with. Thank you Tracey!
Emily Yaceyko
Emily Yaceyko
17:15 05 Jul 19
Sara is the best insurance broker I have ever worked with. She is easy to contact, knowledgeable in ensuring you get exactly the coverage you need for the best possible rate, and always pleasant to deal with. After struggling on many occasions to reach my previous insurance broker, Sara went above and beyond so that I didn't have to worry about contacting him to cancel, or even pay the cancelation fee. If you need insurance, you need Sara.
Trudy Lucas
Trudy Lucas
16:23 25 Jun 19
I am starting my third year with Leibel Insurance Group and their staff have always been friendly and helpful. Once when I was renting a car out of the area I forgot my insurance information at home. I called the office and they emailed me a copy of my insurance information. This is great customer service. Update June 2019, still satisfied with the quality of service provided by this team.
Arnold Oliveros
Arnold Oliveros
23:05 21 Jun 19
Very great customer support service! I registered on auto insurance, coming from another insurance company. And they were able to give me a policy number right away today! The customer support was very friendly and professional too. I recomment this insurance to everyone! 🙂
Kent M
Kent M
16:20 13 Jun 19
After being frustrated dealing with a different provider, I won't name, it was nothing but a pleasure to work with this group. I had called to set up insurance for my new motorcycle. It was late in the day ~7pm and Krista Wilson was nearly done for the day. Regardless she was able to get me set up and a profile done in just under and hour and at a great rate as well. As stated, it was a pleasure to work with Krista and I would 100% recommend this group to friends.
Fiona Nixon
Fiona Nixon
19:35 10 Jun 19
This is my first time using Leibel Insurance Group and I was more than impressed! Tarah was amazing! She saved me hundreds of dollars on my insurance, answered all my questions and really helped me make the right choice. I would, and have, recommend Leibel to everyone I know. Amazing job and thank you so very much!!!
Cathy Aageson
Cathy Aageson
18:29 07 Jun 19
Tracey was awesome! She patiently answered all my questions and was happy to assist me. Despite my less than ideal circumstances she never once made me feel as if I wasn’t a valued customer. Thank you for everything Tracey, VERY much appreciated!!
Dave Buck
Dave Buck
19:14 24 May 19
I am very happy with the expertise, knowledge, friendliness, understanding and most of service provided to me by Sandi Pires this week. I had been having difficulty acquiring insurance for some art that I own. My insurance provider was very unhelpful and almost uncooperative in responding to my insurance needs. So I contacted Leibel and Sandi was assigned to me. The whole experience has been excellent. Options were given to me, information was given to me, and eventually good products were given to me. I also, for once, understand my actual coverage. In the end, I moved all my insurance to Sandi's care. I am confident that she will represent me very well. I'm glad to have "met" Sandi and glad her expertise available to me at all times.
Megan Miller
Megan Miller
17:34 13 May 19
I have been so happy with my experience working with Tracey. She was fast, responsive and even worked through the weekend to ensure my insurance was in place on time. Great rates and great customer service! Thank you!
Adrien Cripps
Adrien Cripps
19:33 06 May 19
Tarah Doughty helped me to combine my car and new house (moving to a new house in 2 weeks). There were many variables to consider and carriers with differing options. Tarah helped me to navigate the many decisions, she had endless patience and was always cheerful. I would recommend her to anyone who values customer service. Thank you Tarah!
stan otto
stan otto
15:15 06 May 19
Sara Boutin was great to deal with. Very helpful and personable. I've been dealing with Leibel for many years, have had good experiences overall and will continue to use their services.
Mike Rosanova
Mike Rosanova
16:59 25 Apr 19
Jessica G has to be the best insurance broker I have ever dealt with. She saved me a ton of money without compromising my coverage on my house and car. She was also super informative throughout the whole process. So easy to communicate with, quick response time, and incredible customer service all around. I will be recommending her to all my friends and family. Thanks again Jess !
Joshua Kutcher
Joshua Kutcher
19:48 18 Apr 19
Fantastic service. I'm not even a customer and Kristen still gave me undivided attention, advice and replied immediately. Will definitely join this group when my policy is up for renewal. Thanks Kristen!
Jonathan
Jonathan
21:33 15 Apr 19
Susan is nothing short of a superhero, we had a problem with another insurance company taking there sweet time and needed paperwork done that day. I gave Susan from Libel a call and within less than hour, we had signed the paperwork and we had a copy of our new insurance file. This lady is a goddess amongst insects in terms of insurance agents and brokers. We have since transferred all our business over to Libel because of the speediness and quality of the service. Strongly recommend!
Shannon Wowk
Shannon Wowk
23:29 12 Apr 19
Krista, our agent, was friendly and incredibly responsive. She made the whole process smooth and quick and we are very happy with the service. We've worked again with Krista for trailer and car insurance and again she gave outstanding service. We highly recommend working with her.
TZEDaRK WOlFe
TZEDaRK WOlFe
00:33 26 Feb 19
I had Krista as my agent for auto insurance. Guys, what should i say? She is lightning fast and provided me the best service so far. She also sent me all the quotes from various providers, simply the best agent and company among all the ones i have talked to. If you are like me who doesn't wanna wait on the phone and thrown millions of questions at you then look no further, call Krista right away. Thank you so much Krista, its good to know that somewhere in Edmonton there is a company and an agent like you who provides service like this.
Zeeshan Jamil
Zeeshan Jamil
16:53 30 Oct 18
I recently purchased my commercial van Insurance through Leibel Insurance Group. I was helped by Monique Bradley. I usually don't write much reviews, But her service inspired me to go and write a comment as people like her needs to be appreciated because I believe she stands out in her skills. She was very knowledgeable, she listened to me very carefully and understood very clearly what I wasnt in my policy and then tailored it with perfection. Therefore I highly recommend Leibel Insurance group and especially to ask for Monique Bradley... Cheers!!!!!
Allan George
Allan George
16:47 30 Oct 18
Monique at LIG has been more than helpful and polite on every occasion/interaction. I've never had such exceptional service. She is extremely organized, punctual, and personable. I would recommend Monique to anyone looking for insurance help in a heartbeat.
VK Marquez
VK Marquez
16:58 23 Oct 18
Dealing with Krista was fantastic!! I called in on behalf of my mother in law with hopes of getting her insured. Krista was attentive and on top of it all. She was thorough, kind and courteous from beginning to end. She replys quickly to your questions via email or phone. She was busy at a convention, left so that she could help us with finalizing our policy. Thank you Krista for all of your. Come January, I will be contacting Krista directly to obtain a policy of my own.
Rae Shungur
Rae Shungur
19:02 22 Oct 18
Travis and his team were amazing! Understanding my insurance needs didn't have me in tears...for the FIRST TIME EVER! They were timely, caring and I felt like I was their number 1 priority. Thanks again!!!
Allie Morris
Allie Morris
17:13 13 Oct 18
I was at my wits end with my previous insurance broker as I got 3 business day notice before my policy (which is suppose to automatically renew) was no longer offered with my current insurance broker. So my rates have tripled and they just wanted me to settle with my new policy and didn't help me get a lower rate with another insurance company. Krista Wilson with Leibel was a breath of fresh air she was super helpful, quick and found me the best rate that almost matched my current rate and she even assisted me letting me know the paperwork I needed to find to get an even lower rate. You can tell she really loves and enjoys her job and helping people out.
Ryan Maas
Ryan Maas
16:48 17 Sep 18
Amazing group! They always look after my needs and are informative and prompt. Keep up the great work! Thanks!
Kristina Free
Kristina Free
22:55 30 Aug 18
Tracey Leblanc gives excellent service. No matter what my questions are or the time of day I email/contact her, she is always prompt with her reply. Extremely prompt customer service! Best Insurance I have ever delt with! Thanks Tracey !! Highly Recommended !!
Gillyn Parker
Gillyn Parker
22:00 30 Aug 18
I had issues with my previous insurance provider so I went looking for a new one. Found Sarah Milenbach from Leibel Insurance Group Edmonton was amazing! She is kind, thorough, and incredibly helpful! I am very impressed and happy with the service and my new policy. I highly recommend!!
Mary Jarvina
Mary Jarvina
18:49 22 Aug 18
Krista Wilson is super duper awesome! She got everything done in a timely manner and I am so impressed with her customer service. I've dealt with the run around with other insurance brokers and she was straight to the point. Thanks Krista 😀
Danny Greenbank
Danny Greenbank
19:25 17 Aug 18
Jessica was amazing to deal with! From getting quotes to answering questions to finalizing paperwork she was prompt and attentive. I put a high value on professional and quality service and I believe as long as she is in the business I will be dealing with her. Thank you so much for everything!
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What to do if you experience a home break in.

Home break inHome invasions can happen at anytime and to anyone. Our last blog we talked about how to prepare your home and yourself for a home break in. Now learn about what happens after a home is broken into and how home insurance claims work.

If you are not home when a break in occurs and you arrive to find your house broken into, do not enter your home immediately. Stay outside where you can safely avoid the burglar. Do not go into the house, the burglar could still be inside and could pose a threat to your safety. Call the police and provide them with details. They will send an officer to inspect the home and deem safe for entry. Until it is safe to do so, do not touch anything, this could disrupt criminal evidence. Once police have confirmed it is safe, if you have pets that were home, ensure that your pets are safe and unharmed.

If you are home when someone breaks into your house, seek a safe location immediately. If possible and safe to do so leave the premises. Avoid the burglar and do not confront or block exits. You cannot be certain whether the intruder has a weapon or not. Safety is your main priority and avoiding violence is imperative.  When you are in a safe location, contact the police to alert them of the intrusion. Stay in a safe location until the police arrive.

Once police have arrived at the scene of the home invasion, a police report will need to be filed and the level of damage can be determined. If you were not home at the time of the break in, you can check with your neighbours to see if they noticed any suspicious activity around your property. If you have a monitored alarm system with cameras, ensure that footage is reviewed and provided to the police for the report. Take note of which items are missing from your home. In our blog which suggests precautions to take against home invasion, we recommended using a camera to take video or pictures of your rooms and belonging for an easy tally of valuables in your home. If the damage done to your home prevents you from staying at your house, ensure that you secure or barricade any doors or windows that were broken during the break in.

Once you have assessed the damage and stolen items, contact your insurance broker to notify them of the break in and to start a claim. Depending on the severity of damage, the size of the claim could mean a localized assessment of damage may be required.

A home invasion can be scary and stressful, we recommend checking with your broker to ensure your home and your valuables have the correct coverage in the event of an incident. This step can add peace of mind knowing you are properly protected if a home invasion where to occur.

 

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